At BetBrave, we are dedicated to delivering a premium service experience by processing your withdrawal requests promptly and efficiently.
All withdrawal transactions undergo an internal review to ensure compliance with anti-fraud measures, anti-money laundering regulations, counter-terrorism financing laws, and other relevant legal and regulatory standards. Consequently, withdrawals are typically processed within a maximum of 24 hours.
BetBrave processes all withdrawal requests 24/7, contingent upon the availability of our payment team. To enhance security, BetBrave employs multi-tier authorization protocols for deposit and withdrawal transactions. All withdrawals must be executed in accordance with our Withdrawal Policy and Payment Terms and Conditions, and should be completed promptly by the customer.
The maximum amount permissible for a single withdrawal is €/$/CHF 5,000 daily, €/$/CHF 25,000 per week, and €/$/CHF 100,000 per month, unless specified differently in promotional Terms & Conditions. Exceptions may apply for high-tier VIP players or those who have won a progressive jackpot.
For large withdrawal amounts, BetBrave may divide the total into smaller, multiple transactions to facilitate processing. This segmentation does not incur additional withdrawal fees.
All customers are required to verify their identity soon after account registration. Initial verification involves completing the registration form, with further KYC procedures triggered based on payment method thresholds and activity. For example, deposits via SEPA Instant are considered verified proof of ID and address. Additional verification steps may include providing documentation concerning customer identity, payment sources, or wealth details to meet legal and regulatory standards.
When submitting a bank transfer withdrawal request, it is essential to provide both your IBAN and SWIFT/BIC codes, not just one.
If you experience any issues during the withdrawal process or notice delays, please contact our support team via email at [email protected]
Standard Verification Documents
- Photographic ID: A clear copy of a valid photo ID such as a passport, driver’s license, or national identity card is required. The document must display your full name, photograph, address, and signature for verification purposes.
- Proof of address: Acceptable documents include recent utility bills, bank statements, or credit card statements (within the last 3 months), showing your name and address matching our records. For credit card statements, please obscure all but the first six and last four digits.
- Notarized documentation: Certain documents may require notarization, including signing and stamping by a qualified Notary or Solicitor, upon our request.
- Ownership proof for specified credit card(s): e.g., card number ending in 9222 associated with account verification.
Please note the following guidelines:
- Scans must be in color; black-and-white submissions are not accepted.
- Documents should be uploaded as PDFs or high-quality images. Screenshots are not acceptable.
- Both sides of credit/debit cards must be scanned and signed; obscure all but the first six digits and last four digits. Cover the remaining card numbers and CVV code for security.
You can upload the documents here https://chipstars.bet/casino/profile/verification or send them via email to [email protected]
Note that in certain cases, depending on your funding method, additional or alternative documents may be requested to complete verification.
BetBrave reserves the right to take actions such as:
- Cancel the withdrawal and reclaim funds if verification is incomplete or invalid;
- If documents have expired;
- In cases of suspected fraud, cheating, collusion, or money laundering;
- If a withdrawal is attempted after a player transfer;
- If the withdrawal method differs from the deposit method used.
Important Withdrawal Notices
(Applicable to credit card and e-wallet users):
If account verification is required for withdrawal completion, it must be finalized within 7 days. Failure to do so will result in reversal of the withdrawal and funds being returned to your bankroll.
Please inform us immediately if your credit/debit card is lost, stolen, canceled, or if your e-wallet account status changes, so we can verify the situation and confirm payment viability.
Depending on the withdrawal amount, additional authentication may be required based on the cumulative withdrawal activity within a monthly period.
We reserve the right to delay or suspend withdrawal processing until all pending deposit transactions are thoroughly approved.
Withdrawal Tier and Authentication Levels
Withdrawal Range
Authentication Level
Required Documentation or Information
$0 - $2,999*
Level 0 – Basic
May require additional due diligence documentation
$3,000 - $9,999*
Level 1 – Enhanced
Additional documentation confirming your identity
$10,000 - $19,999*
Level 2 – Source of Funds
Declaration or proof of funds source
$20,000 - $49,999*
Level 3 – Verified & notarized documents
Original signed and notarized documents, proof of source of wealth, or verification by VIP manager
*Note: Amounts are based on the player's registered country currency.
*Details
The currency amounts are always relevant to the players sign up country.
Player Transfers
Games & More BV player transfer feature is intended to help players fund their accounts so that they can play at our tables. Transfer funds should come from winnings, and for security reasons, players are restricted from withdrawing transferred funds that originated directly from DEPOSITS or other transfers.
The player transfer feature has been designed to enable players to fund their accounts so that they can play at Games & More BV tables; due to fraud prevention and anti-money laundering measures, Games & More BV needs to be particularly diligent when monitoring player transfers, which all players should appreciate.
Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied.
Your bank or payment processor may levy a fee to process your withdrawal. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
Games & More BV will not be liable and will not compensate for any fluctuations of currency values from point of request to time of transaction completion.
We do not accept cash deposits, nor allow payment methods issued to 3rd parties or in a business’ name.
Withdrawals requested within the same 24 hour as the deposit, via the same payment method, may be combined as one payment.
In most cases, withdrawal Payment credits will be posted as separate transactions, and will not cancel charges resulting from your deposit(s) to your Games & More BV Account.
Should you have not actively used your chosen payment method to deposit to your account for more than 12 months, this withdrawal option may no longer be available.
If your withdrawal request is for less than the minimum allowable amount, listed below, the funds will be returned to your Bankroll:
- The minimum withdrawal for all payment methods is the equivalent of 20 € in your currency,except for SEPA withdrawals, where the minimum amount is 30 €.
We operate a closed loop policy on deposits and withdrawals. Where possible, all customers must withdraw funds to the originating funding method/account. Customer’s withdrawal requests shall be automatically paid directly to the payment method(s) by which that customer submitted their original deposit(s) to their Games & More BV account, up to the amount that the customer deposited in Games & More BV using the same payment method(s). Withdrawal above the deposit amount shall be processed after a thorough review.
In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent use of your funds. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently used, lost or transfered.
